Privacy Policy

Last updated: February 24, 2026

This Privacy Policy explains how BatchBot collects, uses, stores, and protects your information when you use our service. We are committed to protecting your privacy and being transparent about our data practices.

1. Information We Collect

Account Information:

• Email address (used for login and account identification)
• Password (stored as a secure hash, never in plain text)
• First name (optional, for personalization)
• TikTok username (optional, used for video watermarking)

Content You Upload:

• Product images
• Clips (background videos)
• Text overlays and product descriptions
• AI prompts for video generation

Payment Information:

Payment details (credit card numbers, billing address) are collected and processed directly by Stripe. We do not store your full payment information on our servers. We receive a Stripe customer ID and subscription status to manage your account.

Usage Data:

• Credit usage and transaction history
• Video generation history
• Session information for authentication

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the BatchBot service
• Process your video generation requests
• Manage your subscription and credit balance
• Authenticate your identity and secure your account
• Send important service-related notifications
• Debug issues and improve service reliability

We do not sell your personal information to third parties. We do not use your content for advertising purposes.

3. Third-Party Services

BatchBot uses the following third-party services that may process your data:

Service	Purpose	Data Shared
OpenAI (Sora)	AI video generation	Text prompts, product images
Stripe	Payment processing	Payment details, email, billing info
Replit Object Storage	Cloud file storage	Uploaded images and videos
Neon (PostgreSQL)	Database hosting	Account data, usage records

Each third-party service has its own privacy policy. We encourage you to review them:

• OpenAI Privacy Policy
• Stripe Privacy Policy

4. Cookies and Sessions

BatchBot uses session cookies for authentication purposes. These cookies are essential for keeping you logged in and are not used for tracking or advertising. We do not use third-party tracking cookies or analytics scripts.

5. Data Storage and Security

We take reasonable measures to protect your information:

• Passwords are hashed using bcrypt before storage
• Sessions are managed securely with HTTP-only cookies
• Payment data is handled entirely by Stripe (PCI-compliant)
• Files are stored in encrypted cloud storage
• All connections use HTTPS encryption

While we implement industry-standard security practices, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Account data: Retained for as long as your account is active
• Uploaded content: Stored for as long as your account is active. You can delete individual items at any time.
• AI-generated videos: Available for review and saving after generation. Unsaved videos may be cleaned up periodically.
• Batch output videos: Temporary; automatically deleted after download
• Inactive accounts: Data may be deleted after 12 months of inactivity

7. Your Rights

You have the right to:

• Access your data: View the personal information associated with your account
• Delete your content: Remove uploaded images, videos, and AI-generated footage at any time
• Close your account: Request deletion of your account and associated data
• Export your data: Download your generated videos and content

To exercise these rights, contact us through the BatchBot platform.

8. Children's Privacy

BatchBot is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

9. International Users

BatchBot's servers are located in the United States. If you access the service from outside the United States, your information may be transferred to and processed in the United States. By using the service, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or through the service. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the BatchBot platform.